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Marble Appraisals: Using Technology to Improve Your Customer Experience
At Marble Appraisals, technology is the name of the game. We always research the latest in high-tech tools. From smart phones, to laptops, GPS, you name it. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at 928-368-8868 for appraisal orders in Navajo County! Why? We're glad you asked.
The appraisal process has changed enormously in recent years and demands more than ever from appraisers. We put quality first, but we know that turnaround time is critical these days. Therefore, the logical place to save time is in our daily workflow. We strive to be the very best, and we've found that keeping up with new technology allows us to provide more accurate reports in less time and excellent customer service.
Let Marble Appraisals show you how we innovate ordering appraisals
In the past, a great deal of orders were delivered via fax and were confirmed with phone calls once we got back into the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different now and when an order is placed on the site, we receive a text message on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
At Marble Appraisals we understand it's all about "cycle time". We don't make you wait around for replies because we understand the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually speed up the entire appraisal process.
Marble Appraisals is a pioneer in efficient data gathering
Gathering the data for an appraisal is an in-depth process. We spend quite a bit of time collecting the facts on the subject property and the local market data and trends. Marble Appraisals takes advantage of technology to close the gap once again.
We've learned that taking notes traditionally, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an app created for our phones that even lets us sketch a floorplan right on site. Rather than using that clumsy outdated tape measure, more and more appraisers are utilizing accurate laser measuring devices that also help measure hard to access areas.
We combine all of these different technologies to ensure that the final report is complete and conclusive. This works to both our advantages by requiring less time for call-backs and revisions. Our goal is to save you time and money.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
Delivery of appraisals as PDF files through e-mail is definitely the standard these days. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's a lot faster than the old days when everything was on paper. But, we've even been able to innovate how you receive your report with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because of the file size? We have the technology to overcome those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. So, at that point, it doesn't matter if all the extra photos and maps in the report result in a large file that would normally be blocked by e-mail. And the best thing is that the file will be hosted on this site for 90 days. So if you lose the file, you can log back in here and retrieve it again without even calling us or waiting for us to get to a computer so we can send it again.
Marble Appraisals simplifies things by using Digital Workfiles
It would be great if appraisers could never have to think about an assignment again after writing and giving it to the client. However, appraisals are employed to document the condition of a property on the inspection date. Therefore, appraisers need to keep their reports for 5 years, allowing them to recall any appraisal at any time to either defend the valuation or to be used in other legal proceedings.
Here again, Marble Appraisals leverages our experience with technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we can pull up the entire file whenever it's needed and recall just what that report was about.
We just wanted to give you a little bit of insight into how we use our technology daily. Utilizing the right software, services, gadgets and gizmos allows the appraiser to deliver reports quicker, more efficiently and with higher degrees of accuracy.
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